Window Cleaning FAQ
Have a question about our window cleaning service? Below are some frequently asked questions.
How do you clean the windows?

For exterior window cleaning, our technicians will primarily use our patented soft-scrub technique. We start-off by soaping and brushing all of your window panes, sills, and frames. Then we will give everything a light rinse using our deionized (purified) water systems. The windows will then drip dry, as we finish. We’ve been doing this process since 1987 and we’ve served hundreds of thousands of homes.
For interior window cleaning, our technicians will clean the windows by hand, using a range of interior window cleaning equipment. Every interior window cleaning also includes track and screen cleaning.
Once the work is completed, our crew will conduct our signature “walk-around check” to have a look at all the windows to be sure nothing was missed. If you are home, you’ll be invited to join them on this walk-around so you can be sure the work was completed to your satisfaction, right then and there!
For interior window cleaning, our technicians will clean the windows by hand, using a range of interior window cleaning equipment. Every interior window cleaning also includes track and screen cleaning.
Once the work is completed, our crew will conduct our signature “walk-around check” to have a look at all the windows to be sure nothing was missed. If you are home, you’ll be invited to join them on this walk-around so you can be sure the work was completed to your satisfaction, right then and there!
Do I need to provide any equipment?

For all of our window cleaning work, we bring our own water tanks, hoses, and reels to all of our jobs so you can have nothing to worry about. When you hire Blue Diamond, you’re really allowed to sit back, relax, and enjoy the cleaning.
Do you clean the tracks of the windows?

For all of our interior window cleaning, we clean the tracks by first using a brush to clear out the dry dirt, vacuum as needed, and finally wipe it out remainder dirt with a towel.
Do you clean the window screens?

For all of our interior window cleaning, we take a paint brush, loosen up the dirt, take a vacuum as needed, and wipe it out.
How much does window cleaning cost?

There are a combination of factors that goes into our pricing for each home. It will depend on the number of windows, the degree of difficulty, and the location of the windows. We provide free quotes in a timely manner. Feel free to give us a call at, or submit a quote request on our website.
How long will the work take?

The length of each window cleaning job will depend on the number of windows to be cleaned, and the. The time required for the average home is between an hour and an hour and a half.
How can I get a quote?

You can get a quote by calling us directly at , or submitting a quote request online. Once we’ve received a quote request from you, you can expect a callback from us within 24 hours. Most of the time we will be able to provide you a quote within only a few hours of submitting a request.
Do I have to be home?

Nope! In fact 80% of our clients are not home while we are performing the work. We’ve built our name based on trusted relationships with all of our window cleaning clients. If we are cleaning the interior windows, we will need access inside of your home. In that case, you can either leave the door unlocked, or a key behind, or you can be home to let our technicians inside.
How soon can you clean my windows?

This depends on your location, as well as the time of year that you are calling. We may be in your neighbourhood and can get you in. Typically we can get to your home within 2 weeks. We have up to 15 technicians covering 7 crews on out in the field on any given day.
How long will it take to get a quote?

Typically we are able to get back to you with a quote on the same day. You will either be given a quote over the phone, or if need be, myself (Gerry) or one of our crews will visit your home for an in-person quote.
What is deionization?

You may remember from chemistry that pure water is a compound with a neutral charge. However, most water sources have particles and impurities that contain a negative and positive charge. Deionization is the process of removing positive – and negative – charged particles to create a rinse wash that is nearly 100% pure water. This rinse will leave nothing behind on your windows but a shimmering shine and a smile on your face!
